央企一把手談品牌之十九:積淀免费菠萝视频app下载底蘊,打造行業特色品牌
央企一把手談品牌之十九:積淀免费菠萝视频app下载底蘊,打造行業特色品牌

文(wen)章來源(yuan):科創局 免费菠萝(luo)视频app下(xia)载 發布(bu)時(shi)間(jian):2021-10-26
中國民航信息集團有限公司黨委書記、董事長、總經理 崔志雄
在中國產品(pin)(pin)向(xiang)(xiang)中國品(pin)(pin)牌(pai)轉變的新征程上(shang),品(pin)(pin)牌(pai)資(zi)產作為國有資(zi)產的重要構成,是中央企業(ye)提(ti)質增效升(sheng)級、做(zuo)(zuo)強(qiang)做(zuo)(zuo)優做(zuo)(zuo)大的重要抓(zhua)手。中央企業(ye)想要穩中提(ti)質、全面邁向(xiang)(xiang)高質量(liang)發展,一(yi)定要做(zuo)(zuo)好品(pin)(pin)牌(pai)建設這(zhe)一(yi)大課題。
中(zhong)國(guo)(guo)(guo)民(min)航(hang)(hang)信(xin)(xin)息集(ji)團有限公司(以(yi)下簡稱(cheng)“中(zhong)國(guo)(guo)(guo)航(hang)(hang)信(xin)(xin)”)正(zheng)式(shi)組建于2002年,是專(zhuan)業(ye)從事航(hang)(hang)空運(yun)(yun)輸旅游信(xin)(xin)息服(fu)務(wu)(wu)的(de)(de)(de)大型高科技企(qi)業(ye)。經過四十(shi)年的(de)(de)(de)發(fa)展建設,中(zhong)國(guo)(guo)(guo)航(hang)(hang)信(xin)(xin)構建起了(le)支(zhi)撐民(min)航(hang)(hang)信(xin)(xin)息化發(fa)展的(de)(de)(de)訂座(zuo)、離(li)港(gang)、分(fen)銷、結算四大商(shang)(shang)務(wu)(wu)信(xin)(xin)息系(xi)統,成為全(quan)球(qiu)唯一在發(fa)展中(zhong)國(guo)(guo)(guo)家(jia)獨立運(yun)(yun)行、保持持續(xu)發(fa)展并覆該旅客(ke)出行各主要環(huan)節的(de)(de)(de)大型民(min)航(hang)(hang)商(shang)(shang)務(wu)(wu)信(xin)(xin)息系(xi)統服(fu)務(wu)(wu)商(shang)(shang),所(suo)運(yun)(yun)營的(de)(de)(de)信(xin)(xin)息系(xi)統被列入國(guo)(guo)(guo)務(wu)(wu)院監管的(de)(de)(de)八大重(zhong)點系(xi)統。中(zhong)國(guo)(guo)(guo)航(hang)(hang)信(xin)(xin)是全(quan)球(qiu)第(di)三大民(min)航(hang)(hang)旅客(ke)服(fu)務(wu)(wu)系(xi)統提供商(shang)(shang),擁(yong)(yong)有全(quan)球(qiu)最大的(de)(de)(de)BSP數(shu)(shu)據處理中(zhong)心,數(shu)(shu)次榮(rong)膺中(zhong)國(guo)(guo)(guo)信(xin)(xin)息化500強(qiang),擁(yong)(yong)有28項(xiang)國(guo)(guo)(guo)家(jia)發(fa)明專(zhuan)利(li)授權,是國(guo)(guo)(guo)家(jia)首批獲(huo)得信(xin)(xin)息系(xi)統集(ji)成及(ji)服(fu)務(wu)(wu)資質運(yun)(yun)行維護(hu)分(fen)項(xiang)一級資質的(de)(de)(de)企(qi)業(ye),2010年以(yi)來連續(xu)獲(huo)評“中(zhong)國(guo)(guo)(guo)軟件服(fu)務(wu)(wu)業(ye)企(qi)業(ye)信(xin)(xin)用(yong)評價(jia)3A級企(qi)業(ye)”“中(zhong)國(guo)(guo)(guo)十(shi)大創新軟件企(qi)業(ye)”等榮(rong)譽。
鮮(xian)明(ming)的(de)(de)行(xing)業特(te)點(dian)和業務性(xing)質,在品牌(pai)建設(she)的(de)(de)過(guo)程中卻面臨(lin)局限性(xing)。中國航(hang)信(xin)(xin)主(zhu)業長期聚焦(jiao)于民(min)航(hang)旅游商(shang)務信(xin)(xin)息系統領域(yu),主(zhu)要(yao)服務行(xing)業內企(qi)業客戶(hu),超過(guo)80%的(de)(de)收(shou)入來自行(xing)業排名(ming)前(qian)50位的(de)(de)大(da)型(xing)航(hang)空公(gong)司(si)集團、機場,垂直細分領域(yu)的(de)(de)影(ying)響(xiang)、B2B商(shang)業模(mo)式的(de)(de)局限、重要(yao)信(xin)(xin)息基礎設(she)施承擔(dan)的(de)(de)數據安(an)全與保密要(yao)求,致使中國航(hang)信(xin)(xin)品牌(pai)穿(chuan)透(tou)力不(bu)(bu)夠(gou),影(ying)響(xiang)力不(bu)(bu)足、社會知名(ming)度不(bu)(bu)強。
面對中國(guo)(guo)(guo)(guo)航(hang)信品(pin)(pin)(pin)(pin)牌(pai)建(jian)設的特(te)殊形勢(shi),“如何(he)讓(rang)(rang)社會認(ren)識中國(guo)(guo)(guo)(guo)航(hang)信品(pin)(pin)(pin)(pin)牌(pai)?”“如何(he)讓(rang)(rang)人民(min)感知中國(guo)(guo)(guo)(guo)航(hang)信品(pin)(pin)(pin)(pin)牌(pai)?”“如何(he)讓(rang)(rang)國(guo)(guo)(guo)(guo)際市場聆聽(ting)中國(guo)(guo)(guo)(guo)航(hang)信品(pin)(pin)(pin)(pin)牌(pai)聲音?”就成為(wei)了中國(guo)(guo)(guo)(guo)航(hang)信品(pin)(pin)(pin)(pin)牌(pai)建(jian)設反(fan)復思(si)索的三個子命(ming)題。經(jing)過四十年品(pin)(pin)(pin)(pin)牌(pai)建(jian)設與摸索,中國(guo)(guo)(guo)(guo)航(hang)信認(ren)為(wei),在細分領域開拓市場、在專業領域拓展品(pin)(pin)(pin)(pin)牌(pai)的企業還是應當(dang)從(cong)行(xing)業特(te)點中找(zhao)突破,從(cong)自身稟賦里找(zhao)結合(he),因(yin)企制宜,積淀免(mian)费菠萝(luo)视频(pin)app下(xia)载(zai)底蘊,打造行(xing)業特(te)色品(pin)(pin)(pin)(pin)牌(pai)。
我們認(ren)為(wei)(wei),中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)品(pin)牌(pai)建(jian)設(she)(she)與公司(si)業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)發(fa)展(zhan)相(xiang)輔(fu)相(xiang)成(cheng),既(ji)有(you)一般品(pin)牌(pai)建(jian)設(she)(she)的(de)(de)(de)(de)(de)(de)(de)(de)(de)普遍性,也(ye)更應(ying)該體現行(xing)業(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)特殊性。公司(si)的(de)(de)(de)(de)(de)(de)(de)(de)(de)基因是(shi)歷(li)史(shi)積淀與行(xing)業(ye)(ye)(ye)特點交互影(ying)響的(de)(de)(de)(de)(de)(de)(de)(de)(de)特定結果,總的(de)(de)(de)(de)(de)(de)(de)(de)(de)來(lai)說,就(jiu)是(shi)“安(an)全、創新、服(fu)務(wu)(wu)(wu)(wu)、產(chan)品(pin)、人(ren)(ren)才(cai)”這五個(ge)關鍵詞。“安(an)全”源(yuan)自(zi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)對(dui)自(zi)身(shen)使命(ming)的(de)(de)(de)(de)(de)(de)(de)(de)(de)勇敢擔(dan)(dan)當。中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)運營(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)民(min)航商務(wu)(wu)(wu)(wu)信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)系統(tong)承擔(dan)(dan)著國(guo)(guo)(guo)家民(min)航客貨運輸業(ye)(ye)(ye)務(wu)(wu)(wu)(wu)數據處理和傳輸的(de)(de)(de)(de)(de)(de)(de)(de)(de)關鍵任務(wu)(wu)(wu)(wu),運營(ying)與維護著國(guo)(guo)(guo)家重(zhong)要(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)資源(yuan)和數據資源(yuan),安(an)全始終是(shi)貫穿(chuan)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)發(fa)展(zhan)歷(li)程的(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)主(zhu)線。“創新”源(yuan)自(zi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)對(dui)自(zi)身(shen)初心(xin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)深(shen)度認(ren)知。作為(wei)(wei)唯一以信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)服(fu)務(wu)(wu)(wu)(wu)為(wei)(wei)主(zhu)業(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)央(yang)企(qi)(qi)業(ye)(ye)(ye),中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)專注信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)技(ji)(ji)術(shu)(shu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)研究、開發(fa)與應(ying)用(yong),致(zhi)力(li)于(yu)用(yong)科技(ji)(ji)帶動(dong)影(ying)響行(xing)業(ye)(ye)(ye),以技(ji)(ji)術(shu)(shu)驅動(dong)產(chan)業(ye)(ye)(ye)發(fa)展(zhan)。“服(fu)務(wu)(wu)(wu)(wu)”源(yuan)自(zi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)對(dui)自(zi)身(shen)定位(wei)的(de)(de)(de)(de)(de)(de)(de)(de)(de)精(jing)(jing)準把握(wo)。中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)將服(fu)務(wu)(wu)(wu)(wu)視(shi)為(wei)(wei)競爭(zheng)力(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)構成(cheng),能(neng)動(dong)發(fa)揮民(min)航商用(yong)數據的(de)(de)(de)(de)(de)(de)(de)(de)(de)收集者、處理者、管理者角色,以專家視(shi)角深(shen)入關注行(xing)業(ye)(ye)(ye)動(dong)態(tai)、服(fu)務(wu)(wu)(wu)(wu)客戶需求。“產(chan)品(pin)”源(yuan)自(zi)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)對(dui)所處行(xing)業(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)精(jing)(jing)準洞察。中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)致(zhi)力(li)于(yu)以信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)創造價(jia)值,產(chan)品(pin)作為(wei)(wei)企(qi)(qi)業(ye)(ye)(ye)價(jia)值的(de)(de)(de)(de)(de)(de)(de)(de)(de)主(zhu)要(yao)(yao)承載體,已(yi)成(cheng)為(wei)(wei)公司(si)擎動(dong)民(min)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)服(fu)務(wu)(wu)(wu)(wu)領域的(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)媒介。“人(ren)(ren)才(cai)”源(yuan)自(zi)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)對(dui)企(qi)(qi)業(ye)(ye)(ye)生命(ming)力(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)長遠統(tong)籌。中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)將人(ren)(ren)才(cai)視(shi)作中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)鑄造一流(liu)品(pin)牌(pai)、提(ti)升企(qi)(qi)業(ye)(ye)(ye)競爭(zheng)能(neng)力(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)基礎,視(shi)人(ren)(ren)才(cai)為(wei)(wei)企(qi)(qi)業(ye)(ye)(ye)發(fa)展(zhan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)根(gen)本,信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)任人(ren)(ren),培(pei)育人(ren)(ren),成(cheng)就(jiu)人(ren)(ren)。中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)品(pin)牌(pai)建(jian)設(she)(she)也(ye)應(ying)立足于(yu)這五項基因,構建(jian)“安(an)全、創新、服(fu)務(wu)(wu)(wu)(wu)、產(chan)品(pin)、人(ren)(ren)才(cai)”五位(wei)一體的(de)(de)(de)(de)(de)(de)(de)(de)(de)世界一流(liu)品(pin)牌(pai)。
一(yi)(yi)是(shi)積(ji)淀(dian)安(an)全(quan)(quan)(quan)文化(hua),筑牢企(qi)業(ye)根基。安(an)全(quan)(quan)(quan)是(shi)民航(hang)(hang)服(fu)(fu)務(wu)業(ye)的(de)(de)(de)生(sheng)(sheng)命線,也是(shi)決定(ding)民航(hang)(hang)品牌能積(ji)蓄多少品牌力的(de)(de)(de)最關鍵(jian)要素。中(zhong)(zhong)國航(hang)(hang)信(xin)(xin)四十年如一(yi)(yi)日(ri)的(de)(de)(de)堅守(shou),就(jiu)(jiu)是(shi)要打造(zao)民航(hang)(hang)信(xin)(xin)息服(fu)(fu)務(wu)領域第(di)一(yi)(yi)安(an)全(quan)(quan)(quan)品牌,對外(wai)以(yi)高質量(liang)的(de)(de)(de)安(an)全(quan)(quan)(quan)保障營造(zao)中(zhong)(zhong)國航(hang)(hang)信(xin)(xin)安(an)全(quan)(quan)(quan)金字招牌。多年持續優化(hua)安(an)全(quan)(quan)(quan)生(sheng)(sheng)產管(guan)理體系,打造(zao)長效安(an)全(quan)(quan)(quan)機(ji)制(zhi),嚴格落實(shi)安(an)全(quan)(quan)(quan)責任,不斷(duan)通過高、精(jing)、尖(jian)的(de)(de)(de)前瞻技術保障中(zhong)(zhong)國民航(hang)(hang)數據服(fu)(fu)務(wu)網安(an)全(quan)(quan)(quan)。中(zhong)(zhong)國航(hang)(hang)信(xin)(xin)四十年間在各類國際國內(nei)重(zhong)要活(huo)動中(zhong)(zhong)無一(yi)(yi)例(li)重(zhong)大故(gu)障發生(sheng)(sheng),無一(yi)(yi)起(qi)重(zhong)大信(xin)(xin)息外(wai)泄事(shi)故(gu),圓滿完(wan)成(cheng)(cheng)“北(bei)京奧(ao)運(yun)會”“黨(dang)的(de)(de)(de)十九(jiu)大”“上海(hai)世博(bo)會”“博(bo)鰲論壇”“亞(ya)洲文明對話(hua)”等(deng)國家重(zhong)大活(huo)動的(de)(de)(de)保障工(gong)作(zuo),取得(de)了(le)行業(ye)內(nei)罕見(jian)的(de)(de)(de)信(xin)(xin)息安(an)全(quan)(quan)(quan)成(cheng)(cheng)就(jiu)(jiu),也成(cheng)(cheng)為航(hang)(hang)信(xin)(xin)鑄就(jiu)(jiu)安(an)全(quan)(quan)(quan)品牌的(de)(de)(de)底(di)氣(qi);對內(nei)則統籌(chou)多重(zhong)手段筑牢安(an)全(quan)(quan)(quan)生(sheng)(sheng)產文化(hua)。中(zhong)(zhong)國航(hang)(hang)信(xin)(xin)借(jie)助品牌文化(hua)構(gou)建契機(ji),將“安(an)全(quan)(quan)(quan)”理念灌(guan)注于免费菠萝视频app下载之(zhi)中(zhong)(zhong),把“安(an)全(quan)(quan)(quan)強(qiang)基”納入企(qi)業(ye)核心價值(zhi)觀、將“把安(an)全(quan)(quan)(quan)放在首位”作(zuo)為業(ye)務(wu)開(kai)展的(de)(de)(de)基礎,并積(ji)極開(kai)展“安(an)全(quan)(quan)(quan)生(sheng)(sheng)產月”“安(an)康杯”安(an)全(quan)(quan)(quan)生(sheng)(sheng)產技能大比武、“安(an)全(quan)(quan)(quan)生(sheng)(sheng)產知(zhi)識競賽”等(deng)活(huo)動,促進安(an)全(quan)(quan)(quan)文化(hua)內(nei)化(hua),彰顯(xian)安(an)全(quan)(quan)(quan)文化(hua)于航(hang)(hang)信(xin)(xin)品牌氣(qi)質之(zhi)中(zhong)(zhong)。
同時,結合安全(quan)保障(zhang)行動構筑品牌(pai)故事。中(zhong)(zhong)國航(hang)信(xin)(xin)(xin)創造性地結合中(zhong)(zhong)國航(hang)信(xin)(xin)(xin)運控指揮(hui)中(zhong)(zhong)心(xin)(ECC)展(zhan)示中(zhong)(zhong)國航(hang)信(xin)(xin)(xin)的(de)安全(quan)理念和管理經驗,為原本的(de)信(xin)(xin)(xin)息中(zhong)(zhong)心(xin)、指揮(hui)中(zhong)(zhong)心(xin)、應急中(zhong)(zhong)心(xin)、變更中(zhong)(zhong)心(xin)賦能,向重要訪(fang)客展(zhan)示中(zhong)(zhong)國航(hang)信(xin)(xin)(xin)7*24小時安全(quan)保障(zhang)民航(hang)神經系統(tong)的(de)工作狀(zhuang)態;更建立ECC產(chan)品體驗室,帶來沉(chen)浸式的(de)品牌(pai)體驗,在訪(fang)客心(xin)目中(zhong)(zhong)留下中(zhong)(zhong)國航(hang)信(xin)(xin)(xin)用(yong)科(ke)技優化管理、用(yong)技術提(ti)升流程的(de)鮮(xian)明形(xing)象(xiang)。
中國航信ECC運行指揮中心
二是積淀創(chuang)新(xin)(xin)文(wen)化(hua)(hua)(hua)(hua),挖掘動力(li)源泉(quan)。在(zai)過往的(de)(de)(de)(de)(de)歲(sui)月中(zhong)(zhong),中(zhong)(zhong)國(guo)(guo)航(hang)信(xin)(xin)(xin)勇敢挑起行(xing)(xing)業智慧化(hua)(hua)(hua)(hua)建(jian)(jian)設的(de)(de)(de)(de)(de)主力(li)軍與國(guo)(guo)家隊角(jiao)(jiao)色,努(nu)力(li)成(cheng)為智慧民(min)(min)航(hang)的(de)(de)(de)(de)(de)價值創(chuang)建(jian)(jian)者,一方(fang)面,以持續(xu)性的(de)(de)(de)(de)(de)創(chuang)新(xin)(xin)為品(pin)(pin)(pin)牌(pai)(pai)拓上(shang)科技(ji)(ji)印記(ji),積極推(tui)動智慧民(min)(min)航(hang)建(jian)(jian)設,打造全流程(cheng)無紙化(hua)(hua)(hua)(hua)通(tong)關(guan)(guan)體(ti)驗,推(tui)出(chu)“航(hang)信(xin)(xin)(xin)通(tong)”無紙化(hua)(hua)(hua)(hua)通(tong)關(guan)(guan)技(ji)(ji)術(shu)方(fang)案,讓(rang)(rang)旅客僅憑(ping)借手(shou)機(ji)(ji)上(shang)的(de)(de)(de)(de)(de)二維碼即可(ke)實現(xian)登機(ji)(ji);更推(tui)出(chu)中(zhong)(zhong)國(guo)(guo)航(hang)信(xin)(xin)(xin)智慧出(chu)行(xing)(xing)計(ji)劃,通(tong)過大(da)數(shu)據、云計(ji)算和先進的(de)(de)(de)(de)(de)生(sheng)物(wu)識別(bie)技(ji)(ji)術(shu)讓(rang)(rang)一張臉出(chu)行(xing)(xing)機(ji)(ji)場成(cheng)為可(ke)能,用真情服(fu)務在(zai)民(min)(min)航(hang)旅客群中(zhong)(zhong)建(jian)(jian)立起對中(zhong)(zhong)國(guo)(guo)航(hang)信(xin)(xin)(xin)的(de)(de)(de)(de)(de)品(pin)(pin)(pin)牌(pai)(pai)認知度(du),用美好出(chu)行(xing)(xing)在(zai)旅客心中(zhong)(zhong)拓印航(hang)信(xin)(xin)(xin)的(de)(de)(de)(de)(de)品(pin)(pin)(pin)牌(pai)(pai)印記(ji);另一方(fang)面,將科技(ji)(ji)融入(ru)企業品(pin)(pin)(pin)牌(pai)(pai)形象(xiang),利用形象(xiang)化(hua)(hua)(hua)(hua)、人性化(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)展(zhan)(zhan)示(shi)方(fang)式,交互(hu)式的(de)(de)(de)(de)(de)手(shou)段(duan)助力(li)品(pin)(pin)(pin)牌(pai)(pai)具(ju)象(xiang)化(hua)(hua)(hua)(hua)表達,在(zai)各(ge)個國(guo)(guo)際性展(zhan)(zhan)會上(shang)展(zhan)(zhan)示(shi)航(hang)信(xin)(xin)(xin)風姿(zi)。在(zai)慶祝改革開放40周年(nian)大(da)型(xing)展(zhan)(zhan)覽上(shang),中(zhong)(zhong)國(guo)(guo)航(hang)信(xin)(xin)(xin)設計(ji)出(chu)“機(ji)(ji)票(piao)時光機(ji)(ji)”展(zhan)(zhan)示(shi)項目(mu),以中(zhong)(zhong)國(guo)(guo)民(min)(min)航(hang)發展(zhan)(zhan)為時間軸,從機(ji)(ji)票(piao)、登機(ji)(ji)牌(pai)(pai)的(de)(de)(de)(de)(de)角(jiao)(jiao)度(du)展(zhan)(zhan)現(xian)民(min)(min)航(hang)大(da)半個世紀(ji)的(de)(de)(de)(de)(de)縱(zong)深變化(hua)(hua)(hua)(hua),一經推(tui)出(chu)即獲(huo)得中(zhong)(zhong)央電視臺新(xin)(xin)聞聯(lian)播關(guan)(guan)注報道,同時推(tui)出(chu)“行(xing)(xing)程(cheng)大(da)比(bi)拼(pin)”展(zhan)(zhan)示(shi)項目(mu),通(tong)過人臉識別(bie)、機(ji)(ji)器學習(xi)、大(da)數(shu)據等技(ji)(ji)術(shu)實現(xian)行(xing)(xing)程(cheng)提取和飛行(xing)(xing)軌跡展(zhan)(zhan)示(shi),在(zai)各(ge)項展(zhan)(zhan)會引發廣泛關(guan)(guan)注。以趣味性為引領,以科技(ji)(ji)感為主線,中(zhong)(zhong)國(guo)(guo)航(hang)信(xin)(xin)(xin)通(tong)過交互(hu)式的(de)(de)(de)(de)(de)展(zhan)(zhan)示(shi)贏得了市(shi)場的(de)(de)(de)(de)(de)關(guan)(guan)注,不斷(duan)地(di)打動、觸發用戶的(de)(de)(de)(de)(de)市(shi)場情緒,化(hua)(hua)(hua)(hua)中(zhong)(zhong)國(guo)(guo)航(hang)信(xin)(xin)(xin)原本處(chu)于無形的(de)(de)(de)(de)(de)服(fu)務為有血有肉(rou)的(de)(de)(de)(de)(de)鮮明形象(xiang),并最終彰顯中(zhong)(zhong)國(guo)(guo)航(hang)信(xin)(xin)(xin)富有科技(ji)(ji)感的(de)(de)(de)(de)(de)品(pin)(pin)(pin)牌(pai)(pai)個性。
中國航信機票時光機展示項目獲中央電視臺新聞聯播報道
三是積淀服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)文化(hua)(hua),營造世界一(yi)(yi)流(liu)口碑。中(zhong)(zhong)國(guo)(guo)航信(xin)(xin)致力于“成為(wei)客(ke)(ke)(ke)戶心(xin)目中(zhong)(zhong)最信(xin)(xin)賴(lai)的(de)(de)(de)(de)領(ling)先信(xin)(xin)息技術及商務(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)提供(gong)商”,通(tong)過(guo)重構(gou)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)體系(xi),提升服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)能力,推動實現(xian)(xian)大服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu),整合航信(xin)(xin)的(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)資源、規(gui)范服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)接(jie)觸點管理(li),建設專(zhuan)注于客(ke)(ke)(ke)戶服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)統(tong)一(yi)(yi)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)中(zhong)(zhong)心(xin),以客(ke)(ke)(ke)戶導(dao)(dao)向(xiang)為(wei)發展理(li)念,提供(gong)更加全面(mian)、高品質的(de)(de)(de)(de)標準化(hua)(hua)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu),最大限度實現(xian)(xian)客(ke)(ke)(ke)戶價(jia)值,讓用戶口碑成為(wei)品牌(pai)宣貫的(de)(de)(de)(de)重要構(gou)成;通(tong)過(guo)為(wei)客(ke)(ke)(ke)戶賦能,打(da)造服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)穿透(tou)性(xing);通(tong)過(guo)深入分(fen)析(xi)旅客(ke)(ke)(ke)構(gou)成、行為(wei)習慣、服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)喜好(hao),深度挖(wa)掘行業(ye)面(mian)臨的(de)(de)(de)(de)難題與痛(tong)點,形成了以智(zhi)慧(hui)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)、智(zhi)慧(hui)生產、智(zhi)慧(hui)安全、智(zhi)慧(hui)商業(ye)、智(zhi)慧(hui)管理(li)為(wei)著力點的(de)(de)(de)(de)五位(wei)一(yi)(yi)體智(zhi)慧(hui)機場(chang)產品規(gui)劃(hua)體系(xi),在(zai)全國(guo)(guo)各大機場(chang)帶(dai)來信(xin)(xin)息化(hua)(hua)、數(shu)字化(hua)(hua)、可視化(hua)(hua)、智(zhi)慧(hui)化(hua)(hua)的(de)(de)(de)(de)新(xin)體驗(yan),并在(zai)做好(hao)對(dui)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)者(zhe)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)同時(shi)(shi)提升終端旅客(ke)(ke)(ke)的(de)(de)(de)(de)安全感、幸(xing)福感、獲(huo)得感;通(tong)過(guo)盡心(xin)竭(jie)力的(de)(de)(de)(de)支持(chi)保(bao)障(zhang),展示服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)風貌;通(tong)過(guo)專(zhuan)業(ye)化(hua)(hua)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)、高效(xiao)率響應(ying)(ying),為(wei)行業(ye)提供(gong)特殊(shu)時(shi)(shi)期(qi)的(de)(de)(de)(de)專(zhuan)項支持(chi)。面(mian)對(dui)2020年突如其來的(de)(de)(de)(de)新(xin)冠肺炎(yan)疫情(qing),中(zhong)(zhong)國(guo)(guo)航信(xin)(xin)以一(yi)(yi)以貫之的(de)(de)(de)(de)使命擔當應(ying)(ying)時(shi)(shi)而動,迅(xun)速成立聯(lian)(lian)防聯(lian)(lian)控數(shu)據服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)領(ling)導(dao)(dao)小組(zu),并在(zai)確保(bao)安全生產的(de)(de)(de)(de)同時(shi)(shi),開設專(zhuan)門數(shu)據溯源綠色通(tong)道,結合行業(ye)免費退票、免收手(shou)續費、航班(ban)(ban)航線調整、設立“留(liu)觀區”要求,不斷優化(hua)(hua)系(xi)統(tong)、開發功能,助力行業(ye)以智(zhi)慧(hui)科技手(shou)段應(ying)(ying)對(dui)疫情(qing)。旗下產品“航旅縱橫”及時(shi)(shi)上線新(xin)冠確診患(huan)者(zhe)同航班(ban)(ban)自動通(tong)知系(xi)統(tong)、中(zhong)(zhong)國(guo)(guo)民(min)航旅客(ke)(ke)(ke)健(jian)康(kang)申報(bao)系(xi)統(tong),對(dui)接(jie)衛健(jian)委健(jian)康(kang)碼,與電子登機牌(pai)融(rong)合展示,為(wei)全行業(ye)提供(gong)精準及時(shi)(shi)的(de)(de)(de)(de)支持(chi),最大限度展示中(zhong)(zhong)國(guo)(guo)民(min)航信(xin)(xin)息服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)主(zhu)導(dao)(dao)供(gong)應(ying)(ying)商的(de)(de)(de)(de)風貌。
四是積(ji)淀產(chan)(chan)(chan)品(pin)(pin)文化(hua)(hua),賦能B2C子品(pin)(pin)牌(pai)。與其它沿用B2B業(ye)務模式的企業(ye)一樣(yang),中(zhong)(zhong)國航(hang)(hang)信(xin)的品(pin)(pin)牌(pai)建設工作同樣(yang)面臨(lin)終端用戶難(nan)以(yi)觸及,品(pin)(pin)牌(pai)傳(chuan)播(bo)難(nan)以(yi)觸發(fa)市場(chang)共情的難(nan)題。為(wei)此,中(zhong)(zhong)國航(hang)(hang)信(xin)借(jie)助自(zi)身在產(chan)(chan)(chan)品(pin)(pin)上的獨特優勢(shi),探索出一條“借(jie)勢(shi)而行”的新路徑,即打造B2C子品(pin)(pin)牌(pai),以(yi)明(ming)(ming)(ming)星化(hua)(hua)的產(chan)(chan)(chan)品(pin)(pin)品(pin)(pin)牌(pai)帶動(dong)(dong)主品(pin)(pin)牌(pai)在市場(chang)的影響認(ren)知,激發(fa)主品(pin)(pin)牌(pai)在市場(chang)的生動(dong)(dong)聯想。2014年,中(zhong)(zhong)國航(hang)(hang)信(xin)順(shun)應“互聯網+”發(fa)展浪潮,打造航(hang)(hang)班信(xin)息服務明(ming)(ming)(ming)星產(chan)(chan)(chan)品(pin)(pin)“航(hang)(hang)旅(lv)縱橫”,實現用戶規模和品(pin)(pin)牌(pai)知名度的有效提升。現在,航(hang)(hang)旅(lv)縱橫已經(jing)成為(wei)外界了解航(hang)(hang)信(xin)、獲知航(hang)(hang)信(xin)的一個重(zhong)要介(jie)質,明(ming)(ming)(ming)星化(hua)(hua)的產(chan)(chan)(chan)品(pin)(pin)轉化(hua)(hua)成向外界引薦中(zhong)(zhong)國航(hang)(hang)信(xin)品(pin)(pin)牌(pai)的閃(shan)亮名片。
五是積淀人才(cai)(cai)(cai)文化(hua),促進企業(ye)健康發(fa)展(zhan)。中國(guo)航(hang)信視人才(cai)(cai)(cai)資源(yuan)為第一資源(yuan),秉(bing)承“人才(cai)(cai)(cai)強(qiang)企”戰略目標,全力抓好人員(yuan)保有、人才(cai)(cai)(cai)保留(liu)、人物(wu)培(pei)養(yang)三大問(wen)題,一方(fang)面,營造利于(yu)員(yuan)工價(jia)值實現、符合職業(ye)生涯設計的(de)成才(cai)(cai)(cai)發(fa)展(zhan)環境;另一方(fang)面,通過薪酬激勵、榮譽激勵、崗位激勵、工作激勵四(si)項抓手引才(cai)(cai)(cai)留(liu)才(cai)(cai)(cai);其三,自身招聘與(yu)人力資源(yuan)服務(wu)供應商雙效并舉,著力打造兼具領軍人物(wu)、專業(ye)人才(cai)(cai)(cai)、優(you)秀人員(yuan)的(de)人才(cai)(cai)(cai)品(pin)牌。中國(guo)航(hang)信榮獲“最(zui)佳校園(yuan)人才(cai)(cai)(cai)發(fa)展(zhan)獎”“2017人力資源(yuan)管理杰出獎”等多項榮譽。
此(ci)外(wai)(wai)(wai),中(zhong)國航(hang)(hang)信高度(du)重視(shi)拓展國際化品牌,在(zai)肩負(fu)為國內民(min)航(hang)(hang)市場(chang)提供信息(xi)(xi)服(fu)務(wu)與運維支持的(de)重要(yao)責任(ren)的(de)同時,積(ji)極推動與海(hai)(hai)外(wai)(wai)(wai)系(xi)統的(de)互聯互通與信息(xi)(xi)化合(he)作。一(yi)是構建全球(qiu)品牌推廣(guang)格局,自2000年在(zai)香港注冊設立(li)第一(yi)家(jia)(jia)全資(zi)子公(gong)司(si)(si)至今,已對(dui)外(wai)(wai)(wai)直接(jie)投資(zi)設立(li)3級(ji)全資(zi)子公(gong)司(si)(si)共(gong)計9個(ge),業(ye)務(wu)和服(fu)務(wu)區域覆蓋了港澳(ao)臺、日韓(han)、東南亞、歐洲、澳(ao)洲等(deng)多(duo)個(ge)“一(yi)帶(dai)一(yi)路”國家(jia)(jia)和地區,2019年更(geng)成立(li)中(zhong)國航(hang)(hang)信國際公(gong)司(si)(si),統籌管理所(suo)有(you)海(hai)(hai)外(wai)(wai)(wai)外(wai)(wai)(wai)設機構,將原本分散的(de)品牌力量匯成合(he)力。二是積(ji)極拓展市場(chang),擴大品牌影響。至2018年底,中(zhong)國航(hang)(hang)信民(min)航(hang)(hang)旅客服(fu)務(wu)系(xi)統海(hai)(hai)外(wai)(wai)(wai)簽約客戶已有(you)近30家(jia)(jia),在(zai)柬埔寨、尼泊爾(er)、泰國等(deng)“一(yi)帶(dai)一(yi)路”重點(dian)國家(jia)(jia)和地區得到廣(guang)泛應(ying)用,并(bing)成為柬埔寨簽約航(hang)(hang)司(si)(si)最多(duo)的(de)民(min)航(hang)(hang)旅客服(fu)務(wu)系(xi)統供應(ying)商,海(hai)(hai)外(wai)(wai)(wai)服(fu)務(wu)更(geng)輻射(she)至俄羅斯、西亞和東歐地區。
四(si)十(shi)年的(de)發(fa)展(zhan)歷程,中(zhong)國(guo)(guo)航信(xin)砥(di)礪風(feng)雨、穩(wen)中(zhong)求進(jin),為中(zhong)國(guo)(guo)民航的(de)建設(she)發(fa)展(zhan)之路鋪(pu)設(she)一(yi)(yi)塊(kuai)又一(yi)(yi)塊(kuai)的(de)信(xin)息化基石。在鑄造(zao)具(ju)備全球影響力的(de)世(shi)界(jie)一(yi)(yi)流品牌征程中(zhong),中(zhong)國(guo)(guo)航信(xin)也將(jiang)繼續(xu)發(fa)揮(hui)自身特(te)性,在行業領(ling)域(yu)內謀定(ding)目標,在自身稟賦中(zhong)探索(suo)發(fa)力點,立志(zhi)打好“安全、創新、服務、產品、人才”的(de)品牌組合(he)拳,鍛造(zao)世(shi)界(jie)一(yi)(yi)流品牌,彰顯高質量發(fa)展(zhan)的(de)中(zhong)央企業風(feng)貌。
點擊圖片 直達專題
【責任編輯:趙(zhao)藝涵】