文(wen)章來源：山東國資(zi)委 發布時間：2014-09-06
1-8月份，滕州市鹽(yan)(yan)業(ye)(ye)總公司共(gong)購進各(ge)類工(gong)(gong)業(ye)(ye)鹽(yan)(yan)6005噸，占年(nian)計(ji)劃的(de)(de)(de)(de)75%，同比(bi)增(zeng)加(jia)212噸。實現各(ge)類工(gong)(gong)業(ye)(ye)鹽(yan)(yan)銷售(shou)6205噸，占年(nian)計(ji)劃的(de)(de)(de)(de)78%，同比(bi)增(zeng)加(jia)169噸。采取的(de)(de)(de)(de)主要(yao)措施(shi)有(you)：一是調查摸底，完(wan)善客(ke)(ke)戶(hu)(hu)(hu)檔案。工(gong)(gong)業(ye)(ye)鹽(yan)(yan)客(ke)(ke)服(fu)部在日(ri)常工(gong)(gong)作(zuo)(zuo)中推行一線工(gong)(gong)作(zuo)(zuo)法(fa)，由(you)“坐(zuo)等(deng)式(shi)”向“跑動式(shi)”服(fu)務轉變(bian)，不斷(duan)開發(fa)新客(ke)(ke)戶(hu)(hu)(hu)，挖掘新空間，增(zeng)加(jia)用(yong)戶(hu)(hu)(hu)網點，對全市工(gong)(gong)業(ye)(ye)鹽(yan)(yan)用(yong)戶(hu)(hu)(hu)逐一登記造冊，實行微機(ji)化(hua)(hua)和(he)動態管(guan)理。二是強(qiang)化(hua)(hua)服(fu)務意識，優化(hua)(hua)服(fu)務流程(cheng)。公司把“始于(yu)客(ke)(ke)戶(hu)(hu)(hu)需(xu)求，終(zhong)于(yu)客(ke)(ke)戶(hu)(hu)(hu)滿(man)意，超越(yue)客(ke)(ke)戶(hu)(hu)(hu)希望(wang)”作(zuo)(zuo)為(wei)服(fu)務標(biao)準，對工(gong)(gong)業(ye)(ye)鹽(yan)(yan)客(ke)(ke)戶(hu)(hu)(hu)實行送貨上(shang)(shang)門，做好裝、運、卸(xie)等(deng)各(ge)個環節的(de)(de)(de)(de)優質服(fu)務工(gong)(gong)作(zuo)(zuo)，按(an)照客(ke)(ke)戶(hu)(hu)(hu)要(yao)求按(an)時(shi)定(ding)點送達，確保(bao)達到客(ke)(ke)戶(hu)(hu)(hu)滿(man)意。三是做好客(ke)(ke)戶(hu)(hu)(hu)回訪(fang)，贏得客(ke)(ke)戶(hu)(hu)(hu)支持。通過電(dian)話拜訪(fang)或(huo)上(shang)(shang)門座談(tan)等(deng)形(xing)式(shi)定(ding)期回訪(fang)客(ke)(ke)戶(hu)(hu)(hu)，廣泛征求客(ke)(ke)戶(hu)(hu)(hu)意見和(he)建議，對客(ke)(ke)戶(hu)(hu)(hu)提出的(de)(de)(de)(de)問題(ti)和(he)要(yao)求及(ji)時(shi)予以解決(jue)和(he)答復，解除(chu)客(ke)(ke)戶(hu)(hu)(hu)的(de)(de)(de)(de)后顧之(zhi)憂。四是借力(li)招商引(yin)資，引(yin)薦(jian)工(gong)(gong)業(ye)(ye)用(yong)鹽(yan)(yan)企(qi)業(ye)(ye)。借助發(fa)展縣域經(jing)濟(ji)、鎮(zhen)域經(jing)濟(ji)的(de)(de)(de)(de)招商時(shi)機(ji)，多方把握市場信息，積極引(yin)薦(jian)工(gong)(gong)業(ye)(ye)用(yong)鹽(yan)(yan)企(qi)業(ye)(ye)項目，對投入生產的(de)(de)(de)(de)企(qi)業(ye)(ye)跟進服(fu)務，不斷(duan)提升工(gong)(gong)業(ye)(ye)用(yong)鹽(yan)(yan)銷售(shou)量和(he)服(fu)務形(xing)象。