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　　為提升客(ke)戶服務質量(liang)，實現供用(yong)電(dian)雙方(fang)(fang)共贏(ying)，陜(shan)西省地方(fang)(fang)電(dian)力集團不(bu)斷(duan)深化特色服務，主(zhu)動上門聽意(yi)見、解需求(qiu)，堅持“從客(ke)戶最滿意(yi)的(de)地方(fang)(fang)做(zuo)起從客(ke)戶不(bu)滿意(yi)的(de)地方(fang)(fang)改起”的(de)服務理(li)念服務好大客(ke)戶。

　　“感謝供(gong)電(dian)公司幫(bang)我(wo)們(men)優化供(gong)電(dian)方案、排除(chu)安(an)(an)全(quan)隱患，為我(wo)們(men)安(an)(an)全(quan)生產(chan)幫(bang)了大(da)忙！“11月18日，眉縣供(gong)電(dian)分公司走進農夫山泉(quan)有限責任公司，了解生產(chan)用(yong)電(dian)情(qing)況，并進行設備安(an)(an)全(quan)檢(jian)查，受到(dao)該公司負(fu)責人的歡迎。

　　眉(mei)縣(xian)農夫山泉湯峪項目(mu)是寶雞市重點(dian)招商引資項目(mu)，是眉(mei)縣(xian)企(qi)(qi)業(ye)用(yong)(yong)電(dian)(dian)(dian)(dian)大戶，企(qi)(qi)業(ye)運行良好，但從(cong)10月(yue)份(fen)開(kai)始，太白(bai)山進(jin)入(ru)枯水(shui)期，自然水(shui)量(liang)不足，影(ying)響生產(chan)(chan)，用(yong)(yong)電(dian)(dian)(dian)(dian)量(liang)大幅度減(jian)少(shao)(shao)，經過了解，眉(mei)縣(xian)供(gong)電(dian)(dian)(dian)(dian)公(gong)司立即深入(ru)現場調(diao)研，上門(men)了解客(ke)戶用(yong)(yong)電(dian)(dian)(dian)(dian)需(xu)求和客(ke)戶生產(chan)(chan)用(yong)(yong)電(dian)(dian)(dian)(dian)特點(dian)，現場研究制定供(gong)電(dian)(dian)(dian)(dian)方案，加(jia)班(ban)施(shi)工(gong)，完成了機井(jing)引水(shui)管道(dao)源頭315千伏(fu)安配(pei)變的(de)(de)(de)安裝，緩解自然水(shui)供(gong)應不足對(dui)生產(chan)(chan)的(de)(de)(de)影(ying)響，確保了生產(chan)(chan)線的(de)(de)(de)恢復生產(chan)(chan)。眉(mei)縣(xian)供(gong)電(dian)(dian)(dian)(dian)公(gong)司還結(jie)合客(ke)戶生產(chan)(chan)減(jian)少(shao)(shao)的(de)(de)(de)時(shi)機，對(dui)用(yong)(yong)電(dian)(dian)(dian)(dian)設備(bei)(bei)進(jin)行安全檢(jian)查，督促客(ke)戶做好自查檢(jian)修，為(wei)豐水(shui)期的(de)(de)(de)滿負(fu)荷運行奠(dian)定基(ji)礎。為(wei)了更好地(di)服務用(yong)(yong)電(dian)(dian)(dian)(dian)大客(ke)戶，眉(mei)縣(xian)供(gong)電(dian)(dian)(dian)(dian)公(gong)司主(zhu)動延(yan)伸服務范(fan)圍，及(ji)時(shi)掌握客(ke)戶的(de)(de)(de)生產(chan)(chan)狀況和用(yong)(yong)電(dian)(dian)(dian)(dian)需(xu)求，除主(zhu)動上門(men)服務，為(wei)企(qi)(qi)業(ye)解決實(shi)際(ji)困難(nan)外(wai)，還針對(dui)客(ke)戶設備(bei)(bei)管理薄弱的(de)(de)(de)實(shi)際(ji)，對(dui)大客(ke)戶的(de)(de)(de)設備(bei)(bei)運行、電(dian)(dian)(dian)(dian)源配(pei)置、配(pei)電(dian)(dian)(dian)(dian)設施(shi)等情況進(jin)行全面檢(jian)查，及(ji)時(shi)發(fa)出整改(gai)通知書，幫助(zhu)改(gai)進(jin)，范(fan)安全風險。

　　為更(geng)好(hao)地(di)了解客(ke)戶(hu)(hu)需求，咸陽供(gong)(gong)(gong)電(dian)分(fen)公(gong)司領導班(ban)子進行(xing)(xing)點對點大(da)客(ke)戶(hu)(hu)走(zou)(zou)訪(fang)活動(dong)，主動(dong)上門走(zou)(zou)訪(fang)大(da)客(ke)戶(hu)(hu)華彬煤業有限公(gong)司、金牌客(ke)戶(hu)(hu)胡(hu)(hu)家河煤礦、乾縣海(hai)螺水泥有限責任公(gong)司，進行(xing)(xing)用電(dian)進行(xing)(xing)座談。華彬煤業公(gong)司總(zong)經(jing)理(li)胡(hu)(hu)少波，胡(hu)(hu)家河煤礦領導班(ban)子，乾縣海(hai)螺副(fu)總(zong)經(jing)理(li)陳(chen)維(wei)明對咸陽供(gong)(gong)(gong)電(dian)分(fen)公(gong)司在供(gong)(gong)(gong)電(dian)質(zhi)量、用電(dian)服(fu)務、故(gu)障排除(chu)，為正常生產運(yun)行(xing)(xing)提供(gong)(gong)(gong)良(liang)好(hao)的用電(dian)環境給(gei)予大(da)力支(zhi)持和(he)配合表示(shi)由衷感謝。雙方明確要(yao)加強(qiang)溝通(tong)聯系，定期對供(gong)(gong)(gong)電(dian)質(zhi)量、電(dian)費等存(cun)在的問題進行(xing)(xing)協(xie)商溝通(tong)，并就客(ke)戶(hu)(hu)設備運(yun)行(xing)(xing)維(wei)護(hu)達成共識。

　　西安(an)大(da)安(an)化(hua)學工(gong)業(ye)(ye)有(you)限公(gong)(gong)司(si)是涇渭(wei)新(xin)城區域內(nei)目前(qian)年用(yong)電(dian)量(liang)(liang)最大(da)的企業(ye)(ye)，對(dui)用(yong)電(dian)可靠性要(yao)求(qiu)很高(gao)，涇渭(wei)分(fen)公(gong)(gong)司(si)為(wei)(wei)提升(sheng)服務(wu)質量(liang)(liang)，與西安(an)大(da)安(an)化(hua)學工(gong)業(ye)(ye)有(you)限公(gong)(gong)司(si)就供(gong)(gong)電(dian)服務(wu)進(jin)行(xing)了(le)(le)座談，成(cheng)立了(le)(le)大(da)安(an)化(hua)學客戶服務(wu)組(zu)，并抽調本公(gong)(gong)司(si)技術(shu)能手加入，點對(dui)點為(wei)(wei)企業(ye)(ye)提供(gong)(gong)特色服務(wu)。西安(an)大(da)安(an)化(hua)學工(gong)業(ye)(ye)有(you)限公(gong)(gong)司(si)技術(shu)經(jing)理李雅社感慨(kai)地說：“我們在全省(sheng)建(jian)了(le)(le)三個廠，涇渭(wei)供(gong)(gong)電(dian)分(fen)公(gong)(gong)司(si)為(wei)(wei)我們量(liang)(liang)身(shen)打造(zao)的特色服務(wu)模(mo)式(shi)得是最貼心的。

　　“多交流(liu)、勤互(hu)動(dong)、同患難(nan)、共繁榮”是扶風分(fen)公(gong)(gong)司服務大客(ke)(ke)戶(hu)的(de)(de)(de)宗旨(zhi)，為此，扶風分(fen)公(gong)(gong)司通(tong)過組織(zhi)開(kai)展籃(lan)(lan)球友誼(yi)賽、金牌客(ke)(ke)戶(hu)聯誼(yi)座談會(hui)，參觀(guan)企(qi)業(ye)亮點工程等特色活動(dong)加(jia)強與(yu)(yu)大客(ke)(ke)戶(hu)溝通(tong)交流(liu)，堅定了(le)(le)雙方的(de)(de)(de)合作(zuo)信(xin)心，鞏固了(le)(le)現(xian)有的(de)(de)(de)合作(zuo)關系，得到客(ke)(ke)戶(hu)們的(de)(de)(de)一(yi)致好評(ping)。在近日發起舉辦的(de)(de)(de)與(yu)(yu)冀東(dong)海德堡(bao)（扶風）水(shui)泥有限公(gong)(gong)司的(de)(de)(de)籃(lan)(lan)球聯誼(yi)賽上，冀東(dong)水(shui)泥的(de)(de)(de)企(qi)業(ye)負責人感(gan)慨：“這種積極互(hu)動(dong)的(de)(de)(de)聯誼(yi)、交流(liu)，增進了(le)(le)我(wo)們兩家企(qi)業(ye)的(de)(de)(de)友誼(yi)，相信(xin)以后合作(zuo)會(hui)更(geng)融洽。”