文章來源：山東(dong)國資委 發(fa)布時間：2012-05-26
5月12日，濟南市(shi)國(guo)資委(wei)召(zhao)開12345熱(re)線辦理(li)工(gong)作(zuo)(zuo)領導小組成員會(hui)議，市(shi)國(guo)資委(wei)黨委(wei)副書記陳迎軍，市(shi)國(guo)資委(wei)副主任崔剛偉參(can)加會(hui)議。會(hui)議要求各(ge)有關處室（部門）負責人充分認識(shi)熱(re)線辦理(li)工(gong)作(zuo)(zuo)的意(yi)義，統一思想(xiang)，提高認識(shi)，規范(fan)程序，明確(que)責任，共同做(zuo)好市(shi)國(guo)資委(wei)12345熱(re)線辦理(li)工(gong)作(zuo)(zuo)。
5月18日，市(shi)國資(zi)委又(you)在齊魯(lu)化纖集團召開(kai)部分(fen)重點(dian)(dian)企業(ye)熱(re)(re)線(xian)辦(ban)(ban)理工(gong)作(zuo)(zuo)(zuo)(zuo)交(jiao)(jiao)流(liu)(liu)會(hui)，市(shi)國資(zi)委副主任(ren)崔剛偉參加會(hui)議(yi)，市(shi)政(zheng)府12345熱(re)(re)線(xian)辦(ban)(ban)有(you)(you)關領導(dao)應邀(yao)參加會(hui)議(yi)，會(hui)上，集中學習了(le)《濟南市(shi)國資(zi)委12345市(shi)民熱(re)(re)線(xian)辦(ban)(ban)理暫行辦(ban)(ban)法》（濟國資(zi)辦(ban)(ban)[2011]2號），通報了(le)4月份熱(re)(re)線(xian)辦(ban)(ban)理工(gong)作(zuo)(zuo)(zuo)(zuo)情況，齊魯(lu)化纖集團等4家企業(ye)做了(le)交(jiao)(jiao)流(liu)(liu)發(fa)言(yan)。市(shi)政(zheng)府熱(re)(re)線(xian)辦(ban)(ban)有(you)(you)關領導(dao)對(dui)市(shi)國資(zi)委系(xi)統熱(re)(re)線(xian)辦(ban)(ban)理工(gong)作(zuo)(zuo)(zuo)(zuo)講(jiang)了(le)意(yi)見。會(hui)議(yi)對(dui)做好(hao)下一步工(gong)作(zuo)(zuo)(zuo)(zuo)提(ti)出了(le)三(san)點(dian)(dian)要(yao)(yao)(yao)求：一是(shi)(shi)要(yao)(yao)(yao)在思想上高度重視熱(re)(re)線(xian)辦(ban)(ban)理工(gong)作(zuo)(zuo)(zuo)(zuo)，要(yao)(yao)(yao)從貫(guan)徹落實(shi)(shi)(shi)科學發(fa)展(zhan)(zhan)觀、保障民生的高度，切實(shi)(shi)(shi)做好(hao)熱(re)(re)線(xian)辦(ban)(ban)理工(gong)作(zuo)(zuo)(zuo)(zuo)。二是(shi)(shi)要(yao)(yao)(yao)規范承辦(ban)(ban)流(liu)(liu)程，各企業(ye)要(yao)(yao)(yao)嚴格按照《濟南市(shi)國資(zi)委12345市(shi)民熱(re)(re)線(xian)辦(ban)(ban)理暫行辦(ban)(ban)法》，梳理工(gong)作(zuo)(zuo)(zuo)(zuo)流(liu)(liu)程，落實(shi)(shi)(shi)承辦(ban)(ban)責任(ren)，確保熱(re)(re)線(xian)承辦(ban)(ban)工(gong)作(zuo)(zuo)(zuo)(zuo)有(you)(you)序開(kai)展(zhan)(zhan)。三(san)是(shi)(shi)要(yao)(yao)(yao)注重承辦(ban)(ban)工(gong)作(zuo)(zuo)(zuo)(zuo)實(shi)(shi)(shi)效，要(yao)(yao)(yao)及時和(he)當(dang)事人進行溝通聯系(xi)，盡最(zui)大努(nu)力解決實(shi)(shi)(shi)際問題，不斷提(ti)高辦(ban)(ban)理結果(guo)滿意(yi)率和(he)服務過程滿意(yi)率。