文章來源：中國聯合(he)網絡(luo)通信(xin)集團有限公司 發布時間：2012-07-22
“目前正處于暑期境外出行高峰期，用戶國際漫游業務辦理量激增，我們在滿足用戶多元化的業務需求的同時，必須做好服務工作，通過提供差異化的服務為用戶帶去更好的國際漫游良好體驗。”中國聯通相關人士表示。近日，記者從聯通方面獲悉，為滿足國際漫游用戶暑期境外出行需求，中國聯通為用戶提供了兩種國際漫游數據流量提示業務以及7×24小時免費境外漫游客服熱線等差異化國際漫游服務。據聯通相關負責人介紹，為讓用戶能夠放心使用數據業務，中國聯通提供了兩種國際漫游數據流量提示方式。用戶在國外漫游期間，中國聯通通過短信方式，每天告知用戶當天使用數據流量以及相應的流量費用。
此(ci)外(wai)(wai)，中(zhong)(zhong)(zhong)國(guo)(guo)聯通(tong)(tong)還(huan)首創了(le)國(guo)(guo)際(ji)(ji)漫(man)(man)游(you)(you)(you)流(liu)(liu)(liu)量(liang)(liang)(liang)短信提(ti)(ti)(ti)醒(xing)(xing)業務(wu)。據(ju)(ju)悉，用(yong)(yong)(yong)(yong)戶(hu)(hu)辦(ban)(ban)(ban)理(li)該業務(wu)，當(dang)日使(shi)用(yong)(yong)(yong)(yong)國(guo)(guo)際(ji)(ji)漫(man)(man)游(you)(you)(you)數據(ju)(ju)流(liu)(liu)(liu)量(liang)(liang)(liang)每達到(dao)(dao)10M，即10M、20M、30M……就會收(shou)到(dao)(dao)一條(tiao)短信提(ti)(ti)(ti)醒(xing)(xing)。“這種以(yi)流(liu)(liu)(liu)量(liang)(liang)(liang)為單位(wei)的(de)(de)(de)(de)提(ti)(ti)(ti)醒(xing)(xing)業務(wu)是中(zhong)(zhong)(zhong)國(guo)(guo)聯通(tong)(tong)對(dui)國(guo)(guo)際(ji)(ji)數據(ju)(ju)網關(guan)進(jin)行的(de)(de)(de)(de)實(shi)時(shi)監控，并(bing)隨(sui)時(shi)進(jin)行判斷和發(fa)送，時(shi)效性在業內(nei)以(yi)居于(yu)(yu)領(ling)先水平。”業內(nei)人(ren)士(shi)表示。 “到(dao)(dao)國(guo)(guo)外(wai)(wai)出差，經常要(yao)瀏覽新聞、收(shou)發(fa)電(dian)子(zi)郵件，用(yong)(yong)(yong)(yong)到(dao)(dao)數據(ju)(ju)漫(man)(man)游(you)(you)(you)的(de)(de)(de)(de)地方越(yue)來越(yue)多，此(ci)前沒(mei)有辦(ban)(ban)(ban)理(li)國(guo)(guo)際(ji)(ji)漫(man)(man)游(you)(you)(you)流(liu)(liu)(liu)量(liang)(liang)(liang)短信提(ti)(ti)(ti)醒(xing)(xing)業務(wu)，無法了(le)解流(liu)(liu)(liu)量(liang)(liang)(liang)的(de)(de)(de)(de)使(shi)用(yong)(yong)(yong)(yong)情況，現在辦(ban)(ban)(ban)理(li)這個業務(wu)，能幫(bang)助我控制(zhi)流(liu)(liu)(liu)量(liang)(liang)(liang)的(de)(de)(de)(de)使(shi)用(yong)(yong)(yong)(yong)，不(bu)至于(yu)(yu)超出自(zi)己(ji)的(de)(de)(de)(de)承受(shou)范(fan)圍。” 作為商務(wu)人(ren)士(shi)的(de)(de)(de)(de)李先生告訴記者。聯通(tong)(tong)相(xiang)關(guan)人(ren)士(shi)表示，兩種數據(ju)(ju)流(liu)(liu)(liu)量(liang)(liang)(liang)提(ti)(ti)(ti)醒(xing)(xing)針對(dui)不(bu)同人(ren)群，用(yong)(yong)(yong)(yong)戶(hu)(hu)可(ke)以(yi)根據(ju)(ju)自(zi)己(ji)的(de)(de)(de)(de)實(shi)際(ji)(ji)情況選(xuan)擇辦(ban)(ban)(ban)理(li)業務(wu)。除數據(ju)(ju)提(ti)(ti)(ti)醒(xing)(xing)業務(wu)外(wai)(wai)，聯通(tong)(tong)還(huan)為用(yong)(yong)(yong)(yong)戶(hu)(hu)提(ti)(ti)(ti)供(gong)了(le)18618610010免(mian)費境(jing)外(wai)(wai)漫(man)(man)游(you)(you)(you)客服(fu)(fu)熱(re)線。據(ju)(ju)悉，用(yong)(yong)(yong)(yong)戶(hu)(hu)在境(jing)外(wai)(wai)咨詢或辦(ban)(ban)(ban)理(li)國(guo)(guo)際(ji)(ji)漫(man)(man)游(you)(you)(you)業務(wu)時(shi)，可(ke)直接撥打18618610010，享受(shou)7×24小時(shi)免(mian)費境(jing)外(wai)(wai)漫(man)(man)游(you)(you)(you)客服(fu)(fu)熱(re)線。據(ju)(ju)業內(nei)人(ren)士(shi)分(fen)析(xi)，目前，國(guo)(guo)內(nei)三大通(tong)(tong)信運營商在3G領(ling)域的(de)(de)(de)(de)爭(zheng)(zheng)奪(duo)日趨白熱(re)化，中(zhong)(zhong)(zhong)國(guo)(guo)聯通(tong)(tong)憑借WCDMA網絡優勢(shi)不(bu)斷細(xi)分(fen)市場(chang)，致力于(yu)(yu)為用(yong)(yong)(yong)(yong)戶(hu)(hu)打造“量(liang)(liang)(liang)身定制(zhi)”的(de)(de)(de)(de)國(guo)(guo)際(ji)(ji)漫(man)(man)游(you)(you)(you)服(fu)(fu)務(wu)。差異化的(de)(de)(de)(de)服(fu)(fu)務(wu)受(shou)到(dao)(dao)了(le)用(yong)(yong)(yong)(yong)戶(hu)(hu)的(de)(de)(de)(de)廣泛認可(ke)，奠定了(le)其在國(guo)(guo)際(ji)(ji)漫(man)(man)游(you)(you)(you)市場(chang)競爭(zheng)(zheng)中(zhong)(zhong)(zhong)的(de)(de)(de)(de)優勢(shi)地位(wei)。