文章來源：國家電網公司(si) 發布時間(jian)：2010-11-04
通過(guo)電(dian)費集(ji)中管理(li)，國(guo)家電(dian)網公(gong)(gong)(gong)司所屬湖(hu)北省電(dian)力(li)公(gong)(gong)(gong)司月(yue)末(mo)應收(shou)賬(zhang)款余(yu)額(e)下降了83%以上，每(mei)月(yue)產生的近6億元(yuan)預(yu)存電(dian)費，讓湖(hu)北公(gong)(gong)(gong)司每(mei)年融資成本減少1500多萬(wan)元(yuan)；通過(guo)開(kai)展(zhan)集(ji)中用電(dian)秩序(xu)整(zheng)治和(he)電(dian)價稽查活動，湖(hu)北公(gong)(gong)(gong)司每(mei)年增收(shou)8100萬(wan)元(yuan)……11月(yue)2日(ri)，國(guo)家電(dian)網公(gong)(gong)(gong)司調研組對湖(hu)北公(gong)(gong)(gong)司近兩(liang)年來開(kai)展(zhan)營銷集(ji)中管理(li)取(qu)得的成效給(gei)予高(gao)度評價。
營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)是企業(ye)(ye)經(jing)營(ying)(ying)(ying)(ying)管(guan)(guan)理(li)的(de)核心(xin)(xin)(xin)(xin)內容，營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)集(ji)中管(guan)(guan)理(li)水平是衡量(liang)電網(wang)企業(ye)(ye)經(jing)營(ying)(ying)(ying)(ying)管(guan)(guan)理(li)水平的(de)重要標志。按照國家電網(wang)公司(si)(si)的(de)統(tong)一部署，湖北(bei)(bei)(bei)公司(si)(si)自2004年開始(shi)大力(li)改革過去行政(zheng)味道相(xiang)(xiang)對濃厚(hou)、管(guan)(guan)理(li)資源相(xiang)(xiang)對分散、管(guan)(guan)理(li)鏈條(tiao)相(xiang)(xiang)對較長的(de)舊營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)體系，不斷推進營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)集(ji)約化(hua)(hua)組織機構建(jian)設。2007年，湖北(bei)(bei)(bei)公司(si)(si)建(jian)成了包括客戶服務中心(xin)(xin)(xin)(xin)、電費管(guan)(guan)理(li)中心(xin)(xin)(xin)(xin)、電能計量(liang)中心(xin)(xin)(xin)(xin)、營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)稽查中心(xin)(xin)(xin)(xin)的(de)“一部四(si)中心(xin)(xin)(xin)(xin)”營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)理(li)體系。兩(liang)年多來，湖北(bei)(bei)(bei)公司(si)(si)營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)資源得到(dao)整合優化(hua)(hua)，營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)業(ye)(ye)務流程更加(jia)清晰(xi)規范，營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)服務功(gong)能得到(dao)進一步強化(hua)(hua)，營(ying)(ying)(ying)(ying)銷(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)理(li)水平和(he)經(jing)營(ying)(ying)(ying)(ying)效益極大提(ti)高。
各級(ji)客戶(hu)服(fu)(fu)務(wu)中(zhong)(zhong)心(xin)(xin)成(cheng)立(li)(li)后(hou)(hou)，湖(hu)(hu)北公司(si)(si)用電(dian)(dian)(dian)(dian)(dian)市(shi)場開拓、需求側管(guan)理(li)、用電(dian)(dian)(dian)(dian)(dian)報(bao)裝等十多(duo)項客戶(hu)服(fu)(fu)務(wu)資源得到(dao)(dao)全(quan)面整(zheng)(zheng)合，“前臺一條線，后(hou)(hou)臺一張網”的客戶(hu)服(fu)(fu)務(wu)格局全(quan)面形成(cheng)，服(fu)(fu)務(wu)標準和流程得到(dao)(dao)規(gui)范，服(fu)(fu)務(wu)質(zhi)量(liang)和服(fu)(fu)務(wu)效率得到(dao)(dao)提高；電(dian)(dian)(dian)(dian)(dian)費(fei)(fei)管(guan)理(li)中(zhong)(zhong)心(xin)(xin)成(cheng)立(li)(li)后(hou)(hou)，湖(hu)(hu)北公司(si)(si)每月電(dian)(dian)(dian)(dian)(dian)費(fei)(fei)應(ying)收賬款余額由過去的3.5億元下降(jiang)到(dao)(dao)現在的0.6億元左右，電(dian)(dian)(dian)(dian)(dian)費(fei)(fei)核算人員(yuan)由集中(zhong)(zhong)管(guan)理(li)前的1047人減少(shao)到(dao)(dao)365人，大(da)大(da)降(jiang)低了(le)(le)企業經營(ying)管(guan)理(li)成(cheng)本(ben)；電(dian)(dian)(dian)(dian)(dian)能(neng)計量(liang)中(zhong)(zhong)心(xin)(xin)成(cheng)立(li)(li)后(hou)(hou)，湖(hu)(hu)北公司(si)(si)取消了(le)(le)所有縣級(ji)電(dian)(dian)(dian)(dian)(dian)能(neng)計量(liang)檢(jian)定業務(wu)，并(bing)通過省質(zhi)監(jian)局整(zheng)(zheng)體(ti)授權，鞏固了(le)(le)該公司(si)(si)法定計量(liang)檢(jian)定機(ji)構(gou)地位，提高了(le)(le)政府和社會認(ren)可度(du)，規(gui)避(bi)了(le)(le)過去的電(dian)(dian)(dian)(dian)(dian)能(neng)計量(liang)管(guan)理(li)法律(lv)風險；營(ying)銷(xiao)(xiao)稽查(cha)中(zhong)(zhong)心(xin)(xin)成(cheng)立(li)(li)后(hou)(hou)，湖(hu)(hu)北公司(si)(si)加大(da)營(ying)銷(xiao)(xiao)稽查(cha)和反竊電(dian)(dian)(dian)(dian)(dian)等專項工(gong)作(zuo)力度(du)，93處不規(gui)范用電(dian)(dian)(dian)(dian)(dian)整(zheng)(zheng)治、1133處竊電(dian)(dian)(dian)(dian)(dian)重災區治理(li)、697處特殊(shu)用戶(hu)電(dian)(dian)(dian)(dian)(dian)價規(gui)范工(gong)作(zuo)全(quan)面完成(cheng)，在實(shi)現企業增收的同時，防范了(le)(le)營(ying)銷(xiao)(xiao)安全(quan)風險，提高了(le)(le)營(ying)銷(xiao)(xiao)安全(quan)管(guan)理(li)水平。