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日前，南(nan)方電網公(gong)司(si)2016年(nian)第(di)(di)三方客(ke)戶滿(man)意度測(ce)評(ping)(ping)結果發布。全(quan)網客(ke)戶滿(man)意度79.5分(fen)，同(tong)比提高(gao)0.5分(fen)；公(gong)司(si)在(zai)廣(guang)(guang)東、廣(guang)(guang)西、云南(nan)、貴(gui)(gui)州、廣(guang)(guang)州、深(shen)圳公(gong)共服務(wu)評(ping)(ping)價中(zhong)名列(lie)第(di)(di)一。其(qi)中(zhong)，連續8年(nian)獲得廣(guang)(guang)東、云南(nan)省社(she)情民(min)意調(diao)查(cha)第(di)(di)一名；連續4年(nian)獲廣(guang)(guang)西壯(zhuang)族自(zi)治(zhi)區(qu)社(she)情民(min)意調(diao)查(cha)第(di)(di)一名；獲得貴(gui)(gui)州省經信委重點行(xing)業測(ce)評(ping)(ping)第(di)(di)一名。

2016年(nian)，南方電(dian)(dian)(dian)(dian)網(wang)(wang)公司持續(xu)提(ti)(ti)升客(ke)戶(hu)(hu)滿(man)意度，采(cai)取(qu)(qu)的主要(yao)措施有：一(yi)是(shi)(shi)繼(ji)續(xu)實(shi)施將業擴(kuo)投(tou)資界面延伸(shen)至(zhi)客(ke)戶(hu)(hu)建(jian)筑的土地產權紅線(xian)，解決(jue)“最后一(yi)公里(li)”服(fu)務(wu)(wu)(wu)(wu)問題。下(xia)大氣力增供(gong)擴(kuo)銷(xiao)，持續(xu)開(kai)(kai)展(zhan)(zhan)(zhan)業擴(kuo)報裝受(shou)限專(zhuan)項治理，解決(jue)存量業擴(kuo)受(shou)限88.6萬(wan)千(qian)伏安；落實(shi)客(ke)戶(hu)(hu)全(quan)方位服(fu)務(wu)(wu)(wu)(wu)“三(san)項機(ji)制”（客(ke)戶(hu)(hu)需求(qiu)傳遞機(ji)制、客(ke)戶(hu)(hu)服(fu)務(wu)(wu)(wu)(wu)協同機(ji)制、客(ke)戶(hu)(hu)服(fu)務(wu)(wu)(wu)(wu)評(ping)價機(ji)制），優(you)化(hua)、簡化(hua)業擴(kuo)流程，客(ke)戶(hu)(hu)平均接電(dian)(dian)(dian)(dian)時間比(bi)國(guo)家要(yao)求(qiu)縮短42天，增供(gong)電(dian)(dian)(dian)(dian)量22億千(qian)瓦時。二是(shi)(shi)“互聯網(wang)(wang)+電(dian)(dian)(dian)(dian)力服(fu)務(wu)(wu)(wu)(wu)”取(qu)(qu)得(de)突破性進(jin)展(zhan)(zhan)(zhan)，廣東、廣西完成95598省(sheng)級集約(yue)化(hua)管(guan)理試點管(guan)控；建(jian)成全(quan)網(wang)(wang)統一(yi)服(fu)務(wu)(wu)(wu)(wu)平臺(tai)，極大提(ti)(ti)升了客(ke)戶(hu)(hu)體驗。三(san)是(shi)(shi)營銷(xiao)技術水(shui)平得(de)到持續(xu)提(ti)(ti)升，全(quan)網(wang)(wang)計量自動(dong)化(hua)終端100%全(quan)覆蓋（含縣級子公司），智能(neng)電(dian)(dian)(dian)(dian)表覆蓋率80.1%，同比(bi)提(ti)(ti)高14個(ge)百分點，低壓集抄覆蓋率38%，同比(bi)提(ti)(ti)高18個(ge)百分點。四是(shi)(shi)電(dian)(dian)(dian)(dian)能(neng)替(ti)(ti)代(dai)(dai)(dai)和(he)電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)業務(wu)(wu)(wu)(wu)取(qu)(qu)得(de)新進(jin)展(zhan)(zhan)(zhan)，出臺(tai)了公司電(dian)(dian)(dian)(dian)能(neng)替(ti)(ti)代(dai)(dai)(dai)工作指導意見(jian)，開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)(dian)(dian)能(neng)替(ti)(ti)代(dai)(dai)(dai)項目(mu)328個(ge)，全(quan)年(nian)新增電(dian)(dian)(dian)(dian)量超過40億千(qian)瓦時。加快推進(jin)電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)充(chong)電(dian)(dian)(dian)(dian)服(fu)務(wu)(wu)(wu)(wu)項目(mu)，新增電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)充(chong)電(dian)(dian)(dian)(dian)站98個(ge)，充(chong)電(dian)(dian)(dian)(dian)樁2008臺(tai)，建(jian)成珠(zhu)三(san)角(jiao)城際充(chong)電(dian)(dian)(dian)(dian)網(wang)(wang)絡、海(hai)南島(dao)環島(dao)東線(xian)充(chong)電(dian)(dian)(dian)(dian)網(wang)(wang)絡，以及京珠(zhu)高速電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)充(chong)電(dian)(dian)(dian)(dian)網(wang)(wang)絡，開(kai)(kai)發應用(yong)了電(dian)(dian)(dian)(dian)動(dong)汽(qi)車(che)充(chong)電(dian)(dian)(dian)(dian)智能(neng)服(fu)務(wu)(wu)(wu)(wu)平臺(tai)。