文章來源:國家電網公司 發布(bu)時間(jian):2016-03-26
3月24日,隨著(zhu)最(zui)后一(yi)批(pi)電(dian)(dian)費(fei)(fei)(fei)高風(feng)險客戶(hu)“一(yi)戶(hu)一(yi)策(ce)”通過審查,國網新疆電(dian)(dian)力公司(si)防范電(dian)(dian)費(fei)(fei)(fei)風(feng)險“一(yi)戶(hu)一(yi)策(ce)”審核(he)工(gong)作全部(bu)結束。該公司(si)在做(zuo)好供電(dian)(dian)服(fu)務(wu)的(de)同(tong)時,采取(qu)10項措施加(jia)強對(dui)電(dian)(dian)費(fei)(fei)(fei)高風(feng)險客戶(hu)的(de)管理(li),確保電(dian)(dian)費(fei)(fei)(fei)回收顆(ke)粒歸倉。
自去年第四季度(du)以來,國(guo)(guo)網新疆(jiang)電(dian)力(li)售(shou)電(dian)量增長緩慢。受一(yi)些(xie)因素影響,新疆(jiang)一(yi)批高耗能企業(ye)面臨(lin)產能過剩和(he)轉型等問(wen)題,電(dian)費回收(shou)風險日益加大。面對實際(ji)情況,國(guo)(guo)網新疆(jiang)電(dian)力(li)果斷采取措施。
國網新(xin)疆電(dian)(dian)力開(kai)(kai)展(zhan)(zhan)(zhan)全(quan)面(mian)普查(cha),建立(li)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)用電(dian)(dian)檔(dang)案,共完成573戶(hu)電(dian)(dian)費(fei)高(gao)風(feng)(feng)(feng)險(xian)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)的(de)(de)深度排(pai)查(cha),全(quan)面(mian)真實(shi)地掌握(wo)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)用電(dian)(dian)資(zi)(zi)料;安排(pai)上門走訪(fang)活動(dong)(dong),集中(zhong)開(kai)(kai)展(zhan)(zhan)(zhan)“進園區(qu)、入(ru)企(qi)(qi)(qi)業、訪(fang)政府、研市場”調(diao)研活動(dong)(dong),共成立(li)115個(ge)調(diao)研組,現場走訪(fang)94個(ge)工業園區(qu)1918個(ge)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu);做(zuo)實(shi)“一(yi)(yi)(yi)(yi)戶(hu)一(yi)(yi)(yi)(yi)策”,全(quan)面(mian)完成電(dian)(dian)費(fei)高(gao)風(feng)(feng)(feng)險(xian)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)“一(yi)(yi)(yi)(yi)戶(hu)一(yi)(yi)(yi)(yi)策”編制(zhi),由(you)省公司主導評審130戶(hu)典(dian)型(xing)高(gao)風(feng)(feng)(feng)險(xian)企(qi)(qi)(qi)業“一(yi)(yi)(yi)(yi)戶(hu)一(yi)(yi)(yi)(yi)策”,重在事(shi)前(qian)防范(fan)與(yu)事(shi)后依法(fa)(fa)(fa)(fa)(fa)維(wei)權(quan),確(que)保電(dian)(dian)費(fei)回(hui)收(shou)風(feng)(feng)(feng)險(xian)可控(kong);舉辦(ban)依法(fa)(fa)(fa)(fa)(fa)維(wei)權(quan)的(de)(de)法(fa)(fa)(fa)(fa)(fa)律(lv)知識(shi)講座,由(you)資(zi)(zi)深法(fa)(fa)(fa)(fa)(fa)律(lv)顧(gu)問(wen)開(kai)(kai)展(zhan)(zhan)(zhan)一(yi)(yi)(yi)(yi)次(ci)深度普法(fa)(fa)(fa)(fa)(fa)活動(dong)(dong),列(lie)舉典(dian)型(xing)案例,讓(rang)營(ying)(ying)銷干部員工接受(shou)一(yi)(yi)(yi)(yi)次(ci)全(quan)面(mian)的(de)(de)依法(fa)(fa)(fa)(fa)(fa)維(wei)權(quan)培訓(xun),用法(fa)(fa)(fa)(fa)(fa)律(lv)來維(wei)護企(qi)(qi)(qi)業正當權(quan)益;制(zhi)定標準的(de)(de)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)資(zi)(zi)產(chan)質(zhi)押、抵押合同模版,針對依法(fa)(fa)(fa)(fa)(fa)維(wei)權(quan)中(zhong)對客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)財產(chan)質(zhi)押、抵押概念不清、合同內容(rong)不好(hao)把握(wo)的(de)(de)實(shi)際困(kun)難,由(you)省公司統一(yi)(yi)(yi)(yi)確(que)定標準合同模版,發(fa)放基(ji)層單(dan)位(wei)統一(yi)(yi)(yi)(yi)執行,同時由(you)各單(dan)位(wei)法(fa)(fa)(fa)(fa)(fa)律(lv)顧(gu)問(wen)把關,提高(gao)事(shi)前(qian)風(feng)(feng)(feng)險(xian)防范(fan)的(de)(de)有效(xiao)性;建立(li)電(dian)(dian)費(fei)風(feng)(feng)(feng)險(xian)識(shi)別與(yu)管控(kong)制(zhi)度,按風(feng)(feng)(feng)險(xian)級(ji)別將(jiang)高(gao)風(feng)(feng)(feng)險(xian)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)納入(ru)不同的(de)(de)監管體(ti)系,每(mei)個(ge)監管體(ti)系對應(ying)著級(ji)別不同的(de)(de)響應(ying)預案、管控(kong)措施和工作(zuo)流程;搭建由(you)139項營(ying)(ying)銷指(zhi)標構成的(de)(de)電(dian)(dian)費(fei)回(hui)收(shou)預警(jing)管理平(ping)臺,每(mei)項指(zhi)標設置標桿值(zhi)、區(qu)間(jian)值(zhi)和預警(jing)值(zhi),可隨時開(kai)(kai)展(zhan)(zhan)(zhan)營(ying)(ying)業工作(zuo)質(zhi)量(liang)和關鍵指(zhi)標的(de)(de)抽查(cha);建立(li)一(yi)(yi)(yi)(yi)體(ti)化(hua)電(dian)(dian)費(fei)回(hui)收(shou)責任機制(zhi),層層加壓促回(hui)收(shou);與(yu)工商(shang)局、銀行等多方聯動(dong)(dong),開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)費(fei)高(gao)風(feng)(feng)(feng)險(xian)企(qi)(qi)(qi)業誠信評級(ji)活動(dong)(dong);開(kai)(kai)展(zhan)(zhan)(zhan)高(gao)風(feng)(feng)(feng)險(xian)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)電(dian)(dian)費(fei)回(hui)收(shou)創新(xin)管理活動(dong)(dong),開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)費(fei)回(hui)收(shou)全(quan)員承包管理、分片(pian)包干管理等活動(dong)(dong),調(diao)動(dong)(dong)基(ji)層供電(dian)(dian)單(dan)位(wei)電(dian)(dian)費(fei)回(hui)收(shou)積極性;開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)費(fei)回(hui)收(shou)星(xing)級(ji)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)、星(xing)級(ji)站(zhan)所(suo)評選(xuan)活動(dong)(dong),對不同星(xing)級(ji)客(ke)(ke)(ke)(ke)(ke)(ke)戶(hu)提供不同的(de)(de)供電(dian)(dian)優質(zhi)服務,對星(xing)級(ji)站(zhan)所(suo)典(dian)型(xing)做(zuo)法(fa)(fa)(fa)(fa)(fa)加大(da)宣傳力度,傳遞(di)電(dian)(dian)費(fei)回(hui)收(shou)正能量(liang),鼓勵開(kai)(kai)展(zhan)(zhan)(zhan)電(dian)(dian)費(fei)回(hui)收(shou)創新(xin)管理活動(dong)(dong),形成典(dian)型(xing)經驗并全(quan)面(mian)推廣。