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2月8日，國(guo)家(jia)(jia)電(dian)網(wang)公司在(zai)京召開一季度新聞發布(bu)會，介紹(shao)國(guo)家(jia)(jia)電(dian)網(wang)公司全力(li)保(bao)障(zhang)春節(jie)期(qi)間安全可靠供電(dian)的積(ji)極行動。

春節期間，預(yu)計用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)量保持平穩增(zeng)(zeng)長(chang)，華(hua)東等(deng)(deng)地(di)(di)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)負荷(he)增(zeng)(zeng)速(su)(su)較(jiao)高(gao)(gao)，國(guo)家(jia)電(dian)(dian)(dian)(dian)網公司經營區(qu)電(dian)(dian)(dian)(dian)力供需總體平衡。用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)量方(fang)面，考慮今年過(guo)年較(jiao)晚、氣溫偏高(gao)(gao)、就(jiu)地(di)(di)過(guo)年、部分(fen)企業不停工等(deng)(deng)因素，預(yu)計春節期間全國(guo)日均(jun)發電(dian)(dian)(dian)(dian)量約為161億千瓦時，農歷同比(bi)增(zeng)(zeng)長(chang)7.4%。用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)負荷(he)方(fang)面，華(hua)東等(deng)(deng)地(di)(di)負荷(he)增(zeng)(zeng)速(su)(su)較(jiao)高(gao)(gao)，預(yu)計華(hua)東電(dian)(dian)(dian)(dian)網最高(gao)(gao)負荷(he)同比(bi)增(zeng)(zeng)長(chang)約18%，西(xi)北、西(xi)南電(dian)(dian)(dian)(dian)網最高(gao)(gao)負荷(he)同比(bi)增(zeng)(zeng)長(chang)約10%，江蘇、浙江最高(gao)(gao)負荷(he)增(zeng)(zeng)速(su)(su)超20%。

春(chun)(chun)節期間供(gong)電(dian)(dian)保障(zhang)面臨著高峰(feng)負荷、疫情防控、雨雪(xue)冰(bing)凍及(ji)山(shan)火(huo)、保暖保供(gong)等多重(zhong)壓力與考驗(yan)。國家電(dian)(dian)網公(gong)司高度重(zhong)視春(chun)(chun)節供(gong)電(dian)(dian)保障(zhang)工作(zuo)，超(chao)前謀劃、精心組織、多措并舉，全(quan)力做好春(chun)(chun)節期間電(dian)(dian)網安全(quan)穩定運行和電(dian)(dian)力優質可靠供(gong)應。

在春(chun)節(jie)期間，國家電網(wang)(wang)公司將(jiang)加(jia)強全(quan)網(wang)(wang)統(tong)一(yi)調度，滾動做(zuo)好負荷預測(ce)，科學安(an)(an)排電網(wang)(wang)運(yun)行(xing)方式，統(tong)籌(chou)安(an)(an)排春(chun)節(jie)假期電網(wang)(wang)運(yun)行(xing)方式，充(chong)分發(fa)揮大(da)電網(wang)(wang)一(yi)體化平衡(heng)與資源優化配置平臺(tai)作(zuo)用(yong)(yong)；組織(zhi)開展春(chun)節(jie)期間客(ke)戶用(yong)(yong)電安(an)(an)全(quan)專項(xiang)檢查，重(zhong)點排查黨政機關、交通樞紐、重(zhong)要活(huo)動場所(suo)、疫情(qing)防控單位等重(zhong)要客(ke)戶和節(jie)日(ri)慶祝活(huo)動場所(suo)用(yong)(yong)電安(an)(an)全(quan)隱患，協助客(ke)戶開展應(ying)急保障(zhang)；針對雨雪冰凍天氣多發(fa)、外出人口(kou)返鄉用(yong)(yong)電需(xu)求集中地區(qu)，積極采取季節(jie)性、差異化運(yun)維措施(shi)，確保供電設施(shi)可(ke)靠運(yun)行(xing)。

加強(qiang)防(fang)疫相關客戶(hu)用(yong)(yong)電(dian)保障。國家電(dian)網公司密(mi)切關注(zhu)突發疫情(qing)事件，為疫情(qing)防(fang)控重點客戶(hu)開辟辦電(dian)綠色通道，組建客戶(hu)專(zhuan)屬服務(wu)保障團隊2.5萬(wan)(wan)人，為1.4萬(wan)(wan)防(fang)疫相關客戶(hu)開展(zhan)用(yong)(yong)電(dian)安(an)全隱(yin)患排查(cha)和(he)應急保障，確保定點醫院、入境點、集(ji)中隔離場(chang)所、核酸檢測點、疫苗等防(fang)疫物資生(sheng)產企(qi)業用(yong)(yong)電(dian)安(an)全可靠。

確(que)(que)保“煤改(gai)電(dian)(dian)(dian)”居民客戶(hu)(hu)溫(wen)暖度冬。國家(jia)電(dian)(dian)(dian)網公司扎(zha)實做好涉(she)及“煤改(gai)電(dian)(dian)(dian)”的(de)2.6萬(wan)條(tiao)10千伏線路、18.8萬(wan)臺配(pei)電(dian)(dian)(dian)變壓(ya)器以及城市供(gong)(gong)熱配(pei)套供(gong)(gong)電(dian)(dian)(dian)設施的(de)運維(wei)保障(zhang)；開(kai)展(zhan)“煤改(gai)電(dian)(dian)(dian)”配(pei)電(dian)(dian)(dian)線路、臺區負荷實時(shi)監(jian)測(ce)和大數據分(fen)析，密切跟(gen)蹤客戶(hu)(hu)需求，快速(su)準確(que)(que)處置客戶(hu)(hu)報修；在“煤改(gai)電(dian)(dian)(dian)”地區增(zeng)設線下電(dian)(dian)(dian)費交費點，同時(shi)宣傳推廣線上(shang)服務(wu)渠道，不安排停電(dian)(dian)(dian)催費，保障(zhang)“煤改(gai)電(dian)(dian)(dian)”客戶(hu)(hu)用電(dian)(dian)(dian)取暖需求。

確保(bao)(bao)冬奧測試活動(dong)用(yong)電萬無一失(shi)。北(bei)京冬奧雪上項目測試活動(dong)將在2月16日至26日在北(bei)京延慶(qing)、河北(bei)張家(jia)口賽區(qu)舉行。國(guo)家(jia)電網公司已協助北(bei)京冬奧組(zu)委(wei)組(zu)建場館用(yong)電保(bao)(bao)障(zhang)團隊，現場保(bao)(bao)障(zhang)人員全(quan)部到(dao)崗到(dao)位，協助場館開展(zhan)巡(xun)視值守(shou)和應急(ji)保(bao)(bao)障(zhang)，確保(bao)(bao)冬奧賽事用(yong)電萬無一失(shi)。

優化95598熱線運營。國家電(dian)網公司科(ke)學(xue)預測春(chun)節期(qi)(qi)間(jian)特別(bie)是除夕當天客戶(hu)報修、購電(dian)等(deng)各項用電(dian)業務需求(qiu)峰(feng)值，節日(ri)期(qi)(qi)間(jian)95598熱線日(ri)均(jun)排班(ban)1185人(ren)次，日(ri)均(jun)備班(ban)60人(ren)次，確保95598熱線及時準確響應客戶(hu)訴求(qiu)；加強營業窗口服務保障，合理(li)安排春(chun)節期(qi)(qi)間(jian)供電(dian)營業廳窗口人(ren)員值班(ban)值守，嚴格落(luo)實“一口對外(wai)、首問負(fu)責、一次性告知(zhi)、限(xian)時辦結”工作要求(qiu)，最大限(xian)度(du)減少(shao)客戶(hu)往返營業廳次數，提升客戶(hu)服務便捷度(du)與滿意度(du)。

保障客戶(hu)便(bian)捷繳(jiao)費。國(guo)家電(dian)網公司(si)提前做(zuo)好自助終端等設施設備的運行維護，滿足客戶(hu)購電(dian)交費、業務辦理等基礎(chu)服(fu)務需(xu)求；春節假期(qi)期(qi)間不安排停(ting)電(dian)催費，開展人工應(ying)急送電(dian)、智能(neng)電(dian)能(neng)表(biao)遠程應(ying)急送電(dian)服(fu)務，最大(da)限(xian)度避免因客戶(hu)電(dian)費余(yu)額不足而停(ting)電(dian)，確保客戶(hu)安全連(lian)續供電(dian)。

加強(qiang)車聯(lian)網平臺運(yun)行維(wei)(wei)護(hu)。國家電(dian)網公司做(zuo)好(hao)充換(huan)電(dian)設(she)施巡視和(he)運(yun)維(wei)(wei)，合理安排(pai)充電(dian)站現場搶修(xiu)人(ren)員應急(ji)值守，及時(shi)滿足假(jia)期(qi)出行客戶的充電(dian)服務需求；確保節日期(qi)間“網上國網”APP各項(xiang)性能(neng)(neng)穩(wen)定(ding)，功能(neng)(neng)可(ke)靠，業務順暢，為廣大人(ren)民群眾(zhong)提供24小時(shi)不間斷服務。

近(jin)期河(he)北(bei)(bei)石家莊、邢臺部分(fen)地區新冠肺炎疫(yi)(yi)情發生(sheng)后，國家電(dian)(dian)網公司(si)發揮集團和大電(dian)(dian)網優(you)勢，組(zu)織九省市(shi)供電(dian)(dian)保(bao)障(zhang)隊伍馳援(yuan)河(he)北(bei)(bei)，有(you)力(li)支持了河(he)北(bei)(bei)疫(yi)(yi)情防(fang)控工作(zuo)(zuo)。國網河(he)北(bei)(bei)電(dian)(dian)力(li)第一(yi)時間(jian)啟動應(ying)急響應(ying)，全力(li)保(bao)供應(ying)、保(bao)防(fang)疫(yi)(yi)、保(bao)民生(sheng)，助力(li)疫(yi)(yi)情防(fang)控工作(zuo)(zuo)取得了階(jie)段性成果。春節期間(jian)，國網河(he)北(bei)(bei)電(dian)(dian)力(li)將進一(yi)步做好常態化(hua)疫(yi)(yi)情防(fang)控和復(fu)工復(fu)產供電(dian)(dian)保(bao)障(zhang)工作(zuo)(zuo)，全力(li)保(bao)障(zhang)防(fang)疫(yi)(yi)場(chang)所用(yong)電(dian)(dian)，服務復(fu)工復(fu)產。

【責任編輯：趙藝涵】