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日前，南(nan)方電網公(gong)司(si)2016年第三方客戶(hu)(hu)滿意度測評結果發布。全網客戶(hu)(hu)滿意度79.5分(fen)，同比提高(gao)0.5分(fen)；公(gong)司(si)在廣(guang)(guang)東、廣(guang)(guang)西(xi)、云南(nan)、貴州、廣(guang)(guang)州、深圳公(gong)共(gong)服務評價(jia)中(zhong)(zhong)名(ming)列第一。其中(zhong)(zhong)，連續8年獲(huo)得廣(guang)(guang)東、云南(nan)省社情民意調(diao)查(cha)第一名(ming)；連續4年獲(huo)廣(guang)(guang)西(xi)壯族自治(zhi)區社情民意調(diao)查(cha)第一名(ming)；獲(huo)得貴州省經信委重點行業測評第一名(ming)。

2016年(nian)，南方(fang)電(dian)(dian)(dian)網(wang)(wang)公(gong)(gong)司持(chi)續提升客(ke)戶(hu)滿意度，采取的(de)主要(yao)(yao)措施有：一是(shi)繼續實(shi)施將業擴(kuo)(kuo)投資界面延(yan)伸(shen)至客(ke)戶(hu)建筑的(de)土地(di)產權(quan)紅線(xian)，解(jie)決“最后一公(gong)(gong)里(li)”服務(wu)問題。下大氣力增(zeng)(zeng)供擴(kuo)(kuo)銷，持(chi)續開(kai)展(zhan)(zhan)業擴(kuo)(kuo)報裝(zhuang)受(shou)限專項(xiang)治理，解(jie)決存量(liang)業擴(kuo)(kuo)受(shou)限88.6萬(wan)千(qian)伏(fu)安；落實(shi)客(ke)戶(hu)全方(fang)位服務(wu)“三(san)(san)項(xiang)機(ji)制(zhi)”（客(ke)戶(hu)需(xu)求(qiu)傳遞機(ji)制(zhi)、客(ke)戶(hu)服務(wu)協同機(ji)制(zhi)、客(ke)戶(hu)服務(wu)評價機(ji)制(zhi)），優化(hua)、簡化(hua)業擴(kuo)(kuo)流程，客(ke)戶(hu)平(ping)均(jun)接(jie)電(dian)(dian)(dian)時(shi)間比國家要(yao)(yao)求(qiu)縮短42天，增(zeng)(zeng)供電(dian)(dian)(dian)量(liang)22億千(qian)瓦時(shi)。二(er)是(shi)“互聯(lian)網(wang)(wang)+電(dian)(dian)(dian)力服務(wu)”取得(de)(de)突(tu)破性(xing)進展(zhan)(zhan)，廣東、廣西(xi)完成(cheng)(cheng)95598省級集約化(hua)管理試(shi)點管控；建成(cheng)(cheng)全網(wang)(wang)統一服務(wu)平(ping)臺(tai)(tai)，極大提升了客(ke)戶(hu)體驗。三(san)(san)是(shi)營銷技術水平(ping)得(de)(de)到持(chi)續提升，全網(wang)(wang)計(ji)量(liang)自(zi)動(dong)化(hua)終端100%全覆(fu)(fu)蓋（含縣級子(zi)公(gong)(gong)司），智能電(dian)(dian)(dian)表覆(fu)(fu)蓋率(lv)80.1%，同比提高(gao)14個(ge)百(bai)分(fen)點，低(di)壓集抄覆(fu)(fu)蓋率(lv)38%，同比提高(gao)18個(ge)百(bai)分(fen)點。四是(shi)電(dian)(dian)(dian)能替代和電(dian)(dian)(dian)動(dong)汽車(che)(che)業務(wu)取得(de)(de)新(xin)(xin)進展(zhan)(zhan)，出(chu)臺(tai)(tai)了公(gong)(gong)司電(dian)(dian)(dian)能替代工作指(zhi)導意見，開(kai)展(zhan)(zhan)電(dian)(dian)(dian)能替代項(xiang)目328個(ge)，全年(nian)新(xin)(xin)增(zeng)(zeng)電(dian)(dian)(dian)量(liang)超過40億千(qian)瓦時(shi)。加快推進電(dian)(dian)(dian)動(dong)汽車(che)(che)充(chong)(chong)(chong)電(dian)(dian)(dian)服務(wu)項(xiang)目，新(xin)(xin)增(zeng)(zeng)電(dian)(dian)(dian)動(dong)汽車(che)(che)充(chong)(chong)(chong)電(dian)(dian)(dian)站98個(ge)，充(chong)(chong)(chong)電(dian)(dian)(dian)樁2008臺(tai)(tai)，建成(cheng)(cheng)珠三(san)(san)角城際充(chong)(chong)(chong)電(dian)(dian)(dian)網(wang)(wang)絡、海南島(dao)環島(dao)東線(xian)充(chong)(chong)(chong)電(dian)(dian)(dian)網(wang)(wang)絡，以(yi)及(ji)京珠高(gao)速(su)電(dian)(dian)(dian)動(dong)汽車(che)(che)充(chong)(chong)(chong)電(dian)(dian)(dian)網(wang)(wang)絡，開(kai)發應用了電(dian)(dian)(dian)動(dong)汽車(che)(che)充(chong)(chong)(chong)電(dian)(dian)(dian)智能服務(wu)平(ping)臺(tai)(tai)。